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ENERWINGS. Privacy Policy
Last updated: Sept 29, 2010
Enerwings is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent,
organization whose mission is to build user’s trust and confidence in the
Internet by promoting the use of fair information practices. This privacy statement
covers the Web site www.Enerwings.com. Because this Web site wants to demonstrate
its commitment to your privacy, it has agreed to disclose its information practices
and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact
support@Enerwings.com. If you do not receive acknowledgement of your inquiry or
your inquiry has not been satisfactorily addressed, you should contact TRUSTe
TRUSTe will then serve as a liaison with us to resolve your concerns.
This privacy policy ("Policy") explains how personal information is collected,
used, and disclosed by ENERWINGS, Inc., also doing business as SynthaSite, Inc.,
and SynthaSite (Pty) Ltd. (collectively "Enerwings") with respect to your
use of the web site located at www.Enerwings.com (the "Site") so you can
make an informed decision about using the Site and the web site creation and hosting
services offered by Enerwings. Please note that this Policy does not apply to, and
we are not responsible in any manner for, any information you provide to third parties
in connection with web sites hosted by Enerwings ("User Sites") or how
the third parties who operate such User Sites may use the personal information you
provide to them. Such information is subject to the privacy practices of such User
Site, and we encourage you to become familiar with their privacy practices before
disclosing information directly to them. Registration forms contain both mandatory
fields (as indicated) and non-mandatory fields; if you choose not to complete the
mandatory fields then Enerwings may not be able to respond to your request or activate
your option choices. By using the Enerwings Toolset and/or the Enerwings Web Site,
you consent to any transfer of personal information, collected by Enerwings, outside
your country for the purposes of storing the information where Enerwings and/or
its agents maintain their facilities.
We reserve the right to change this Policy at any time. If we make any material
changes to the way we use your personally identifiable information, we will notify
you here, post a new policy on our Site and update the “last updated”
date set forth above, or by email. Therefore, we encourage you to check our Policy
whenever you use the service to see if it has been updated since your last visit.
Your use of the Site after the revised Policy has been posted will constitute your
consent to such revised Policy. If you are concerned about how your personal information
is used, you should subscribe to our blog RSS feed at http://www.Enerwings.com/blog
or e-mail us at support@Enerwings.com. This will not prevent Enerwings from using
your personal information for the administration or operation of the Site or other
nonmarketing purposes described in this Policy.
Our Postal Address is:
228 Hamilton Avenue , 3th Floor, Palo Alto, CA 94301
We can be reached via e-mail at support@enerwings.com.
Personal Information
We collect two basic types of information with our service, namely personal information
and aggregate information. As used herein, the term “personal information”
means information that specifically identifies an individual (such as a name and
e-mail address), and demographic and other information about an individual when
directly linked to personally identifiable information. A user name may be personal
information if it includes personally identifying information such as a first and
last name. Our definition of personal information does not include “aggregate”
information. Aggregate information is data we collect about a group or category
of services or users from which individual user identities have been removed. In
other words, information on how you use our service may be collected and combined
with information about how others use the service, but no personal information will
be included in the resulting data. Aggregate data helps us understand trends in
our users’ needs so that we can better consider new features or otherwise
tailor our service. This policy in no way restricts or limits our collection and
use of aggregate information, and we may share aggregate information about our users
with third parties for various purposes, including to help us better understand
and improve our service, and for advertising and marketing purposes.
Updating/Accessing/Amending Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire
our service, you may update your profile or delete it by clicking on the Edit Profile
link after you log in or by emailing our Customer Support at
support@enerwings.com.
Active Collection
Personal information may be collected in a number of ways when you visit our Site.
We may collect certain information you voluntarily provide to us which may contain
personal information. For example, we may collect your name, address, email address,
user name and other contact and demographic information when you register and set
up an account or contact us by e-mail or other means for any reason. We may also
collect payment information if applicable. If In addition, from time to time we
may collect demographic, contact or other personal information you voluntarily provide
to us, such as in connection with your participation in surveys, sweepstakes, contests,
games, promotional offers, and other activities on the Site.
For each registered user of the Site (each a "Registered User") to the
Enerwings Web Site, our Web server automatically recognizes any header information
that is shared with our Web server. Enerwings collects the IP address and header
information, and may collect the following:
•The e-mail address of Registered Users of our Web Site and the Enerwings Toolset;
•The e-mail addresses of Registered Users who post messages to our bulletin
board, communicate with us via e-mail, and/or make postings to our chat areas; Aggregate
information on what pages Registered Users access or visit; Registered User-specific
information on what pages Registered Users access or visit; and Personal information
may also be collected if you leave comments or other communications on the Site,
such as on the Enerwings Bulletin Board and/or chat areas, and/or send email directly
to Enerwings. By doing so your name and the content of your communication may be
made public and can be read, collected, or used by other users of these forums,
and could be used to send you unsolicited messages. We are not responsible for the
personally identifiable information you choose to submit in these forums.
Automatically Collected Information
As mentioned above, we automatically receive certain types of information whenever
you interact with us. For example, when you use the Web site, our systems may automatically
collect your IP address and the type of operating system or browser you use. We
may also collect information pertaining to your account activity, and standard access
information, such as the time and date of your accessing the service and your usage
of the service. We use such information for purposes such as compiling aggregated
statistics about service usage.
We may also use cookie technology to collect information. Among other things, the
use of cookies enables us to:
•Store Registered User’s preferences;
•Record session information, such as items that visitors and Registered Users
add to their shopping cart;
•Record Registered User-specific information on what pages Registered Users
access or visit;
•Alert Registered Users to new areas that we think might be of interest to
them when they return to our site;
•Record past activity at a site in order to provide better service when visitors
and Registered Users return to our site; and
•Deliver advertising targeted to your interests and ensure that visitors and
Registered Users are not repeatedly served the same messages or offers.
A cookie is a small amount of data, often including an anonymous unique identifier,
which is sent to your browser from a web site’s computers and stored on your
computer’s hard drive. Most browsers automatically accept cookies as the default
setting. You can modify the setting to reject cookies or to prompt you before accepting
a cookie from the sites you visit by editing browser options. However, if a browser
is set not to accept cookies or if a user rejects a cookie, some portions of the
Site and the service may not function properly. For example, you may not be able
to sign in and may not be able to access certain Site features or services.
Third Party Cookies
The use of cookies by our partners and affiliates is not covered by our privacy
statement. We do/do not have access or control over these cookies. Our partners
and affiliates use session ID cookies on their websites once you leave Enerwings
to give you access to Enerwings discounts and promotions.
Links to Other Sites
If you click on a link to a third party site, you will leave the Enerwings site
you are visiting and go to the site you selected. Because we cannot control the
activities of third parties, we cannot accept responsibility for any use of your
personally identifiable information by such third parties, and we cannot guarantee
that they will adhere to the same privacy practices as Enerwings. If you visit a
third party website that is linked to from a Enerwings site, you should read that
website’s privacy statement before providing any personally identifiable information.
ShareThis
When you use ShareThis to bookmark and share our products and site, you will be
taken to a third party site and note that their privacy policy governs the collection
and use of the information collected on those sites.
Tell-A-Friend
If you choose to use the GetSattisfaction’s referral service on http://forum.Enerwings.com
to share a support request about our site, GetSattisfaction will ask you for your
friend’s name and email address. They will automatically send your friend
a one-time email inviting him or her to visit the http://forum.Enerwings.com. The
GetSattisfaction referral program is not associated with Enerwings and Enerwings
does not store or use that information.
Information about Children
Our service is not intended to be used by children under the age of 13, and we do
not knowingly collect personal information from children under the age of 13 except
in compliance with applicable law.
Use and Sharing of Information
In general, we use personal information we collect to process your requests or transactions,
to provide you with information or services you request, to inform you about other
information, events, promotions, products or services we think will be of interest
to you, to facilitate your use of, and our administration and operation of, the
Site, newsletters and for the purpose for which the information was provided. We
may also use the personal information we collect to improve the content of our Web
page and to customize the advertising and the content and/or layout of our page
for our visitors and individual Registered Users. We also use this information to
notify Registered Users about updates to our Web site, and to contact Registered
Users for marketing purposes.
We will not share the personal information we collect from you through the Site
with any other company except as provided in this Policy, as it may be revised form
time to time. We reserve the right to disclose or transfer such information to a
third party (a) if you request us to do so or we otherwise have your consent, (b)
if we believe in good faith that we are lawfully authorized or required to do so
or that doing so is reasonably necessary or appropriate to comply with the law or
with legal process or authorities, respond to any claims, or to protect the rights,
property or safety of Enerwings, our users, our employees or the public, including
without limitation to protect Enerwings or our users or the public from fraudulent,
abusive, inappropriate or unlawful use of our Site, (c) if we believe in good faith
that an emergency involving immediate danger of death or serious physical injury
to any person, or other irreparable injury, including economic interests of Enerwings
or a third party, requires disclosure of the information, and (d) in connection
with an acquisition, merger, or sale of all or a substantial portion of our business.
We may also share personal information with vendors, consultants and other service
providers (“Service Providers”) who are engaged by or working with us
in connection with the operation of the Site or the Services and who need access
to such information to carry out their work for us. In some cases, the Service Provider
may be directly collecting the information from you on our behalf. We may also share
personal information with other third parties when you request that we do so or
otherwise give us your express or implied consent. We are not responsible for the
actions of Service Providers or other third parties, nor are we responsible for
any additional information you provide directly to these Service Providers or other
third parties, and we encourage you to become familiar with their privacy practices
before disclosing information directly to them. Note that nothing herein restricts
the sharing of aggregate information, which may be shared with third parties without
your consent.
Network and Information Security
We use reasonable efforts to prevent unauthorized release of or access to your personal
data. However, we cannot guarantee that your information will not be disclosed or
accessed by accidental circumstances or by the unauthorized acts of others. If Enerwings
learns of a security systems breach, then we may attempt to notify you electronically
so that you can take appropriate protective steps. Enerwings may also post a notice
on the Site if a security breach occurs. Depending on where you live, you may have
a legal right to receive notice of a security breach in writing. To receive a free
written notice of a security breach, you should notify us at
support@enerwings.com.
The security of your personal information is important to us. When you enter sensitive
information (such as credit card number and/or social security number, national
ID, personal health information) on our registration or order forms, we encrypt
that information using secure socket layer technology (SSL).
Electronic Communication
If you do not want to receive marketing and promotional e-mails from us in the future,
please let us know by sending us an e-mail to
support@enerwings.com or follow the unsubscribe instructions that are included
in each email communication.
This will not prevent us from sending you operational, account related or other
non-marketing emails. If you wish to no longer receive these emails please deactivate
your account by clicking on Edit Profile after you log in and then clicking the
Delete My Account link in the bottom left of the page.
Contacting Us
If you feel that this site is not following its stated information policy, you may
contact us at support@enerwings.com.
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